Rules and Policies of Oceans Calvia Beach

General Information

Minimum Age: Access to Oceans Calvia Beach is restricted to individuals over 18 years old.
Pool Hours: Open daily from 1:00 PM to 8:00 PM.

Dress Code

Entry is not allowed barefoot, in sportswear, nude, or with a bare torso.
No gender-based restrictions apply.

Code of Conduct

Guests must behave appropriately within the complex.
Disrupting order, disturbing other guests, causing scandals, or any type of aggression towards staff or guests is prohibited.

Pool Use Policies

The pool is exclusively for clients who book VIP areas or VIP day passes.
Guests in terrace and restaurant areas are not allowed to use the pool.

Towels

You may bring your own towel.
Towels can also be rented at the reception with a €10 deposit.
Pool use must comply with the rules established on-site.
The use of inflatables, mats, or objects not provided by Oceans Calvia Beach is prohibited.
No Diving: Diving into the pool will result in immediate expulsion.

Personal Belongings

Oceans Calvia Beach is not responsible for loss, damage, or theft of money, jewelry, or other valuables within the complex.

Pets

Only guide dogs are allowed access to the complex.

Admission Policies
Access may be denied or restricted in the following cases:

When the venue reaches maximum capacity.
Outside of opening hours.
If the individual does not meet the minimum age requirement.
If the corresponding fee or reservation has not been paid.
If the individual displays violent behavior, causes disturbances, or endangers others.
If carrying weapons or prohibited items, except for authorized security personnel.
If visibly under the influence of drugs or alcohol.
If generating excessive noise, violating hygiene rules, or disrupting the establishment’s order.

Additional Rules

Guests must stay in designated areas and avoid private or restricted zones.
Consumption of food or drinks purchased outside the club is not allowed.
Management reserves the right to decide on entry and enforce the dress code.
Guests agree to be photographed or filmed for promotional purposes.

Refund Policies

General Refund Policy

In cases of force majeure or bad weather, clients with reservations may receive an alternative date (subject to availability).

Ticket Refund Policy

Tickets are non-refundable.
Refunds are managed by external promoters. For any inquiries, contact them directly.
Refunds are only available if refund insurance was purchased at the time of booking.

VIP Area Refund Policy

If the venue is open but the client cancels their reservation:
- Deposits are non-refundable.
- Cancellations made 72 hours before the reservation date will receive a 75% refund if the full amount was paid.
- After 72 hours, all payments are non-refundable.
VIP areas are reserved for up to 2 hours after doors open (e.g., if the event starts at 1:00 PM, the reservation is held until 3:00 PM).
No-shows after this period will forfeit their reservation and payment.

Contact Information
For emergencies or special requests, contact us at reservations@grupoceans.com.